PLEASE READ BEFORE BIDDING ON THIS ITEM.
Collections
Our collection point is open 9.30am-4.30pm, Monday-Friday & 10.00am-2.00pm, Saturday from:
Hall Grove, Welwyn Garden City, AL7 4PH.
We accept PayPal, card or cash.
If you are collecting over 5 items please give us ‘48 hours’ notice before arriving.
REPLYING TO QUESTIONS
Any questions will be answered during our 9am - 5pm office working hours Monday to Friday. (We are closed on Bank holidays)
Please read all the details to our FAQ's below and remember to add us to your favourite sellers!
Payments
Payment & collection within 7 days please - we do not have space to hold items for any longer.
Paid items must be collected within 4 weeks of their original purchase date or they will be relisted, unless formally agreed in advance by a member of our team. Feel free to message us if you have any issues regarding our policies.
Electrical Goods/Computers/Consoles
Please note all used electrical goods with power leads that we sell have been PAT tested on receipt of the donation. New goods and items without leads are not tested. However, we strongly recommend that you recheck the item when you have either collected it or had it delivered to make sure it is still safe.
We request donors to clear memory details on electrical goods we sell and will check all items to ensure personal information has been deleted. However, we shall have no liability for any losses, claims or damages arising in respect of any Data which has not been deleted.
Delivery & Exclusions
We will always try to combine UK postage whenever possible, which makes it cheaper for customers and better for the environment too. If you do require combined postage please do not pay for any of your items until you finish bidding on all items and message us requesting a combined invoice.
Buy it Now
We do not offer a 'buy it now' price on our auction style items, we will not end these auctions early.
Collection Only Items
If an item is listed as 'collection only', this is because the item is oversized for our courier service, too fragile for transit or that we do not have the resources to package the item. These items cannot be sent by our team or packaged for third-party couriers.
Due to the delicate nature of paintings, if they are above a certain size we will have to send each one separately – we will let you know if this is the case.
Regrettably, we no longer post to the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, PO Box-postcodes BT, IM, TR21-25 due to the high cost we are charged.
Terms & Conditions
If you have any problems with your purchase, please do get in touch with us immediately through the item first before leaving feedback. We are a well-respected non-profit charity seller, we list our items as accurately and honestly as we possibly can. We want all of our customers to be completely happy with their items and we will always try to resolve any problems for you.
Items listed as 'spares or repair' or as 'untested' are items that are faulty or simply that we can't test at our warehouse, so please bid accordingly. We recommend that electrical items are tested by a professional electrician.
International Customers
For International shipping, we have enrolled in eBay's Global Shipping Programme. We are no longer are responsible for the prices of International delivery, the prices quoted are eBay's prices and they themselves will send an invoice & combine shipping for you.
99% Of our items are very kindly donated to us here at Isabel Hospice to sell on eBay.
Thank you for supporting our hospice – it helps to fund our incredible services to the local community!
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